Notice to Residents of Tilley

February 3, 2010

Notice to Residents of Tilley

Newell Regional Services Corporation and the Village of Tilley wish to provide you with the following information concerning the water supply in the Village of Tilley.
On February 2, 2010, water was flowing into the storage reservoir from the water transmission main and the Brooks Water Treatment Plant. Water sampling and testing has to occur before water can flow into the distribution pumphouse. Once water is in the clearwell of the distribution pumphouse; testing and sampling has to occur before water can be pumped into the Village distribution system. Once water is flowing through the distribution system, there is a requirement for sampling water at various points in the Village. All of the testing and sampling are requirements of Alberta Environment and Alberta Health Services as well as Newell Regional Services. The reason for the extensive testing and sampling is to protect the health of all residents.

At this time it would be appropriate for the residents of the Village of Tilley to take the following steps:

1) Flush all water fixtures for 2 minutes
2) Drain and refill hot water heaters set below 45deg C (normal setting is 60 deg C). This can be accomplished by turning off the cold water supply to the water heater. Attach a garden hose to the drain faucet located at the bottom of the hot water heater. If there is a floor drain, in your basement, ensure the garden hose is located such that water will drain into the floor drain. If there is not a floor drain, water from the hot water heater can be drained into a pail, then poured down any sink in your house. Once the water is drained from the hot water heater, close the drain valve and open the cold water supply valve. Hot water will be available once the water has been reheated.
3) Run water softeners through a regeneration cycle
4) Drain all cisterns and flush with clean water
5) Drain and flush the ice-making system in your refrigerator

Newell Regional Services will be in consultation with Alberta Health Services during this process and residents will be informed when the Boil Water Order is removed and water is safe for consumption and use.

Newell Regional Services Corporation thanks all residents for your patience and cooperation and are very pleased to work with your Mayor and Council in providing you with a clean, safe and healthy water supply.

If you have any questions or concerns please do not hesitate to contact our office at 403-362-3333

Ralph Havinga C.E.T.
General Manager
Newell Regional Services Corporation.